Refund Policy

Last updated July 4, 2026.

STRPermitKit is a digital document-preparation product. We stand behind the one thing we control: that your permit packet is correct and fit for your city's short-term-rental registration.

3-day money-back guarantee

If your order isn't right, email us within 3 days of purchase for a full refund.

When a refund is available

A full refund is available within 3 days of purchase if what you received is not correct or doesn't fit what you bought it for. To request one, email us with your order reference and a short note on what was wrong.

What the guarantee covers (and what it doesn't)

The guarantee is on the correctness and fit of what we deliver — the part within our control. It does not cover outcomes we don't control or a change of mind after a correct deliverable was provided.

Technical issues

If a technical problem stops you from accessing what you bought, contact us right away with your order reference. We'll resolve it or issue a refund.

How to request a refund

Email support@strpermitkit.com within 3 days of purchase, from the address you used at checkout, with your order reference. Approved refunds go back to your original payment method within 5–10 business days, depending on your card issuer.

Renewal Monitor subscription

The optional Renewal Monitor is a recurring subscription that bills $29 per year and renews automatically until you cancel. You can cancel anytime — from the billing section of your dashboard, or by emailing support@strpermitkit.com. When you cancel, monitoring continues through the end of the year you already paid for and does not renew again; we don't prorate a partial-year refund for the current term. If a renewal charge was clearly a mistake (for example, you meant to cancel and hadn't used the monitor), email us within 3 days of that charge and we'll make it right.

Requests outside this policy

This guarantee is the refund we offer. We may decline requests that fall outside it — for example, requests made after 3 days, change-of-mind requests where the deliverable was correct, or requests we reasonably determine to be abusive or fraudulent. Nothing here limits any rights you may have under applicable law.

If you're thinking about a chargeback

Please email us first — most issues are resolved in a single reply, and we'd rather fix it than have you dispute a charge with your bank.